I’ve always been struck between the attitude in France or Spain or Italy to serving in cafes, bars, and restaurants compared with that in the UK. In those countries servers do so with panache and style and a pride in their role and in ‘their’ bar or ‘their’ part of the restaurant. They move about with [...]

It was on one of our NLP Master Practitioner Certification Courses and we were exploring the NLP process of ‘modelling’ – learning to identify how someone does something. And one of the topics we explored was how participants were able to ‘do’ the skill of insomnia. (In NLP we consider everything we do, whether we do [...]