Motivating people their way Here at Pegasus NLP we have developed an approach to motivating people called Consultative Motivating.  It uses a number of elements of which two are fundamental: Motivate people their way: use their motivational style rather than yours – and discover this by chatting with them Motivate through consulting rather than lecturing. [...]

Customer service in a day-care centre In response to the previous article on the Pegasus NLP Blog about  good customer service paying dividends Karen from Demark asked if the same idea of excellent customer service applies with, in her case, people attending a public day-care institution. Who pays for it? I believe that whatever we [...]

Can I have a replacement part, please Just over a month ago I contacted the manufacturers of my cycle roof rack to say that a part had broken when I was putting the roof rack on a different vehicle. “That’s fine – could you let me have your address?” I did and was then told [...]

Last week’s Twitter Tips The new series of Twitter Tips began last week.  The total tips for the last series, which began in February 2011, was 100 and this year we’re aiming for about twice that.  The tips are posted on @pegasusnlp Monday to Friday.  And each week’s 5 is followed by a blog article [...]

Taps, floods, and anger One of the analogies that I invented years ago and use extensively to explain unwelcome or ‘negative’ emotions is The Bathroom Tap. Let’s say that you share your house with a friend, friends, or family.  After your day’s work you arrive home, open the front door and discover water running down [...]

But is anger a habit? Looking at the visitor statistics for this blog, I noticed that this year’s most visited blog article so far is ‘How we do the Anger Habit.’ In the 8 months since it was published it has been viewed just under 1800 times. This is great and yet what I find [...]

I don’t like wasting time People who are consistently late for appointments or meetings tends to share a particular trait. They don’t like waiting around – it’s a waste of time. In their eyes arriving 5 or 10 minutes early for an appointment wastes valuable time that could be spent on other things.  So they [...]

The current Pegasus NLP Newsletter is about incessant talkers – the people who talk at us – and talk and talk and talk. Really skilled Incessant Talkers don’t just bore us, they actually affect our mood and our effectiveness – by scrambling our thinking. I had an experience of this not so long ago whilst [...]

Strong leaders? Since we began using outdoor activities in our trainings in the 90s which has repeatedly occurred in team development sessions: the tendency for a new team to produce one or more ‘strong leaders’ – and for this to result in the rest of the team becoming ‘weak followers’ or in their emotionally opting [...]

Petty People in the workplace The current Pegasus NLP Newsletter is about people who are nasty, spitful and gossipy. Who rule others through fear. Who cause dissention and undermine morale in organisations. And who play on the fact that the majority pf people want to be nice!  Whereas they want to play ‘enemies and allies’. [...]

The Self Consciousness ‘Habit’(*) Last week’s newsletter and blog article on Self Consciousness produced quite a few e-mails, including one from Bob (not his real name) who is in his mid-30’s, has had the self consciousness habit all of his life and finds that it’s getting in the way of his finding a life partner. [...]

Understanding self consciousness Self consciousness can also be labelled as shyness, introversion, OES (overwhelming embarrassment syndrome), or plain (very) old fashioned ‘inferiority complex’. Whatever the label it’s severely uncomfortable and can be very limiting: it can limit one’s career, social connections and even the ability to meet a life partner. Most of us go through [...]

The great offers that are snatched back We come across the tricks every day – special offers that aren’t very special and massive discounts that turn out to only apply to a few items. These tricks or scams seem to be dreamed up by sales and marketing staff who have real disdain for their would-be [...]

Yesterday’s announcement that the News of the World was to close down got me thinking of branding – and how easily a brand can become damaged. Branding – just what is it? What actually is a ‘brand’? Well, there’s the literal and comprehensive version and the down-to-earth NLP version. The American Marketing Association defines a [...]

Open Loops Like many of the things he said back in the 80’s, Richard Bandler’s observation that people often use ‘just’ as a way of being unjust initially puzzled me. And, of course and as intended, it opened up a loop which my brain continued to puzzle at until I got my answer – weeks, [...]

NLP is great, wonderful, amazing etc etc It goes like this; you’ve been interested in NLP for a while and have found that it has made a difference in your life. You’ve used it to solve some problems and make a few valuable breakthroughs in how you think, feel and communicate. And you want to [...]

I should have remembered I was intently watching the car park meter slowly printing my ticket when a woman’s voice behind me said “Would you have a 5P piece?” I said “Yes, I think I have” and checked my change and, sure enough, there I had a 5P.  As she counted out the penny coins [...]

NLP and the T.A.T.E Model The T.A.T.E. Model is great for identifying what accounts for success or failure in how we do things. We use it in our NLP Practitioner courses and it’s simply an adaptation of the famous T.O.T.E. model which was published over fifty years ago by Miller, Gallanter and Pribram. Simply put, [...]

I was asked for advice on what to do about anger – so I explained as simply as possible how we do the Anger Habit: People who get angry (let’s say its us) do so because they have a strong sense of justice and fairness… We decide that it is not fair, is it not [...]

Living vicariously – or living This month’s Pegasus NLP Newsletter is about the difference between living a fulfilling life and living your life second hand – i.e. living or living vicariously. Many of us don’t live fulfilling lives i.e. we get by from day to day in comfort but without a real sense of  fulfilment [...]

NLP Hype The five of us were sitting in the sunshine outside a café in the lovely little Victorian town of Swanage this morning – Julie, Peter, their two boys, and myself. And despite our best intentions the conversation drifted back to NLP – a few times. We got to remarking on the NLP Hype [...]

We’re in the business of…??? The car ahead of me was advertising their products. I could tell that much because of the big lettering on the car boot (i.e. trunk in the US). They also had their mobile telephone number in big bright letters across the width of the boot, too, so would-be customers could [...]

It’s not ‘NLP’ Here at Pegasus NLP we use a number of ‘non-NLP’ concepts in our courses. And we then use NLP to unpack and examine these because They are valuable life tools Using NLP to figure out how they work demonstrates that there’s a lot more to NLP than a few techniques. 10% New [...]

It’s about attitude He wasn’t just serving coffees and pastries for around a minimum wage. He was a performer who liked people. Chatty, smiling and engaging – even with surly customers. Cups were sometimes spun on his fingers, cream dispenser flipped in the air. He had attitude. She wasn’t just a supermarket till cashier – [...]

The Reviewing Model The Reviewing Model is a pragmatic adaptation of the Experiential Learning Cycle. It is one of those deceptively simple yet powerful methods for learning through doing and reviewing – which is the style of learning we use in our Pegasus NLP courses. What is it? The model provides a quick-and-easy three-step structure [...]