2.8 Certification

Certification

We recommend you seek out certification accepted by either of the two founders of NLP, Richard Bandler or John Grinder. While there are many good NLP trainers and certifying bodies it is the easiest way of ensuring you’re getting the latest and very best NLP training.

We provide NLP Certification by the Society of NLP (SNLP), the original certification body formed by NLP Co-Founder Richard Bandler, through which you can be assured that your certificate and your skills will always be up to date and recognised throughout the world.

SNLP Certification is available at three levels; Practitioner, Master Practitioner and Trainer. We certify up to Master Practitioner Level and only Richard can certify to Trainer Level.

In order to provide a choice of options to our delegates we offer two levels of practitioner training; practitioner and coaching practitioner. As well as two levels of master practitioner training; master practitioner and business master practitioner.

While certification is easy and straightforward it is not automatic. You will need to take an active part during your training, demonstrate a degree of openness and an increased competence of the attitudes and techniques of NLP. This is required both throughout your training and at the final accreditation sessions.

Download: NLP Training Guide

2.6 & 2.7 How you benefit and How your career can benefit

How you benefit

Most delegates who come on an NLP courses regret not learning about these attitude and skill sets earlier.

In many ways NLP is about learning the most from any situation, and making the most out of whatever opportunity presents to you.

Therefore while you are likely to benefit immediately from NLP training the benefits accumulate significantly over time. The earlier you start and the longer you practice, the more benefit you get.

NLP and your Career

As a result of training our students have:
  • Gained significant career promotions
  • Improved stakeholder influence
  • Started their own successful businesses
  • Resolved conflicts within their businesses
  • Overcome frustrating barriers in their personal and business relationships
  • Gained greater confidence to explore and move towards their dreams
  • Increased their earnings
  • Successfully implemented significant business change programs
  • Found freedom and led a more fulfilled life

Download: NLP Training Guide

2.5 The Difference between talking about it and doing it

NLP is a practical rather than a theoretical discipline. It’s about producing the results we want in the quickest, most effective and most fun way.

Talking about NLP is not the same as doing it. A number of NLP’ers talk a good talk, but don’t seem to help people produce good results. Conversely some may not impress at first, but genuinely help their clients achieve excellent results.

The bottom line is : Can a trainer help you achieve the results you want? To find out you need to take action and in some ways test the trainer. Not only their knowledge, but their ability to help you achieve something important to you.

Download: NLP Training Guide

2.4 Content and Subject Matter

Like physical exercise NLP is a discipline that requires perseverance, and what we develop through NLP is a series of positive attitudes, rather than the ability to parrot scripts and phrases.

Yet structured content is the necessary starting gate through which we gain the skills and knowledge that make up NLP’s true value.


A) Steps in an NLP Intervention

The following is a recommended sequenced approach practitioners can use to assist clients in accomplishing their goals.

Beginning Frame

The frank establishment of any rules, expectations and boundaries involved in conducting an intervention or working relationship to avoid future misunderstanding - If you’re heading on a group expedition it’s recommended that you’re working from the same map!

The most important things to say may often be those we think of as being too obvious to need saying.

In NLP we question and draw attention to the assumptions and expectations that our clients, and we ourselves, bring into an engagement.

State

Triggering the appropriate mood for a context through physical change or mental preparation.

In NLP we train clients to manage their state through the careful replaying of memories, adjustments in their physiology (Posture, walk, hand gestures), and by addressing any unhelpful beliefs they may have regarding their performance.

We also train clients to recognise their own habits and the effect these may have upon on the states of those they interact with.

Outcome

Often the goals that we state in our professional lives differ from those truly important to us as rounded human beings. In NLP we help clients to phrase their outcomes in the most exciting and genuine terms.

What is most important in NLP is that goals can be articulated in sensory terms. This ensures that a goal is grounded in the physical world and has emotional resonance.

The purpose of a goal is to set a direction which is motivating. We are likely to refine the route and end point many times on our journey.

Rapport

An honest connection and open communication between two or more people. There are many types of rapport and they all have their advantages and disadvantages; If you want to fully connect to a person a state of rapport is appropriate, whereas if you don’t want to be influenced by somebody it is best to break rapport.

A basic exercise for exploring rapport in NLP is the natural process of ‘Matching and Mirroring’; Often people that click with one another begin to display similar postures, gestures and language traits. It is common in courses to play with matching each other’s behaviours to show how this changes the depth of our communication.

Current Strategy

Understanding what specifically you’re doing now to achieve, or to sabotage, your goals. It’s about being able to elicit information and the ability to determine the detailed sensory sequence that people go through in performing their every day actions.

In NLP we teach clients a set of questions to uncover the often unconscious processes that individuals go through in completing any behaviour or task.

Technique or Task

What will take you from where you are now to where you want to get to? NLP provides numerous tools for helping a client acquire any internal and external resources required to achieve an outcome.

You can read more about NLP techniques by clicking the link in the other resources section at the of this eBook.



Future Pace

An imagination exercise that develops a detailed connection between the session and the action needed in the real world to bring about the desired action.

Imagining carry out the next smallest activity that, when successfully completed, will move you forward towards your goal is a key action in achieving excellent results.

End Frame

Concluding and closing an interaction in reference to the issues raised in the beginning frame; it reinforces the positive elements of the session in a way that clients are likely to remember and put into action.

While you are closing this particular interaction it is important to emphasise that the learning will continue out in the real world.

B) Other key NLP elements

These factors are of importance throughout all stages of an intervention.

Values

A label for that which is important to you at a core level. These may be very different to corporate values can tend to be generalised and superficial.

A discussion of a client’s values will make it easier for them to connect with what’s important to them.

Value Rules

These define the criteria by which your values are met in the outside world.

In NLP we get explore clients to explore what has to happen for their values to be met in real life. Let us say for example that a client says that a key value for them is ‘trust’, we would get them to explore the similarities and differences in a situation in which they felt trust, and one in which they did not.

The more they consciously understand what is needed to meet that value, the easier it will be to achieve it.

Beliefs

An underlying assumption about the world which either helps or hinders you in achieving some outcome. NLP training will enable you to explore ways of changing your beliefs when you decide it is in your interest to do so.

Senses and Submodalities

All of our knowledge and experience is acquired and organised through our senses. Understanding how we react to those experiences is a key for personal change.

In NLP our senses are sight, hearing, feeling, taste and smell. Submodalities are identifiable qualities of these senses – such as light and dark for sight.

One NLP technique for coping with unpleasant and hindering memories is to change the way they present themselves within our minds. For example, we may ask clients to change the colour of their memory, to push it into the distance, or to make any voices comical. This then changes the effect it has upon their state,potentially turning a once unpleasant memory into something neutral or even funny.

Hypnotic Language

In NLP training you will learn to unlock creativity and gently lead through language borrowed from the world of hypnotherapy.

Time

NLP can assist in exercises that help to look at events and experiences from different points in time and perspectives of time, which is very valuable in planning and rehearsing for the future.

Stories

Stories have a unique structure which conveys complex information about ideas, states and strategies very effectively through stimulating both our conscious and unconscious thinking. Your NLP training will enable you to construct and deliver stories to deliver the messages designed to achieve your outcomes.

Profiles

In NLP, ‘Meta Programs’ are used as a way of predicting a person’s general preferences for relationships to people and events and can be used to increase rapport, influence and persuade.

Modelling

This is the heart of NLP; the process of systematically coding and transferring attitudes and strategies from one person to another – Emulating characteristics that successful people have shown in order to get results in defined areas - combining both logical and intuitive approaches.

You will learn a variety of modeling approaches on an NLP course.

Download: NLP Training Guide

2.3 Problems, Solutions and Opportunities

A side-effect of modern society, technology and the current state of our economy is that we are surrounded by a daily noise of unhelpful information, and attempts to manipulate our behaviour in ways that may not be useful to us.

In order to be both outwardly successful and inwardly at ease in this modern climate, an individual must decide what is right for them and filter out inappropriate influences from their environment. This requires a strong sense of personal direction - An area that many have little opportunity to explore and discuss

NLP gives us a toolbox of attitudes and strategies through which we are able to define our own goals and experiment with the workings of our own minds; Our relationship to those around us, to our own memories and to our physical selves.

NLP helps us develop resilience, both in ourselves and the people we work with and you may quickly find that it gives you many ideas as to how to literally make someones day (and life) through communication skills and state management.

Download: NLP Training Guide

2.2 Why is NLP Unique?

NLP is Unique Because
  • It takes into account how we connect to the world through our sensory experiences and how we store and recall those experiences in relation to our minds and bodies.
  • It is highly effective at connecting conscious and unconscious resources, leading to individuals discovering their ‘untapped potential.’
  • It is as much about ‘unlearning’ and ‘letting go’ of what we’ve previously learned that is now getting in our way, as having to learn new material.
  • Training in it enables us to explore outside our normal comfort zones in a safe and respectful environment.

Download: NLP Training Guide

2.1 What is NLP

What is NLP?

NLP combines aspects of behavioural psychology, linguistics, hypnosis, modelling and common sense to determine and explore the attitudes and traits of top performers. It then provides a series of techniques to help individuals to integrate and apply these same patterns into their own daily lives.

Thousands of people around the world use NLP as a powerful catalyst for personal change and to improve business performance.

The creators of NLP, Richard Bandler and John Grinder, undertook extensive studies of people who were highly skilled and respected in the field of human change through which they derived the toolkit that you can learn on a Practitioner course.

Applications from this initial work are now found in many areas of personal performance development including coaching, sales, leadership, change management, influence and impact.

Personalities such as Tony Robins, Derren Brown and Paul McKenna use aspects of NLP to motivate and entertain, and top athletes use refined mental rehearsal techniques to reach the highest levels of performance.

You can even find applications of NLP in relationship, dating and seduction advice.

Download: NLP Training Guide

1.1 Purpose

The aim of this guide is to introduce you to some of the benefits of Neuro-Linguistic Programming Training and Coaching.

NLP enables you to establish and achieve your goals and lead a highly successful and fulfilled life.

While you may or may not be one of our target clients, you are likely to find useful information throughout this guide that will help you choose the very best training for you.

While we recommend face to face training as the best way to start to learn, experience and practise NLP our resource section at the end of this guide links to over 15 hours free NLP video training, together with recommended books and DVDs.

Download Guide: NLP Training Guide

New Training and Certification Guide 2012 Published

We've released our 2012 NLP Guide:

The aim of this guide is to introduce you to some of the benefits of Neuro-Linguistic Programming Training and Coaching.

NLP enables you to establish and achieve your goals and lead a highly successful and fulfilled life.

While you may or may not be one of our target clients, you are likely to find useful information throughout this guide that will help you choose the very best training for you.

While we recommend face to face training as the best way to start to learn, experience and practise NLP our resource section at the end of this guide links to over 15 hours free NLP video training, together with recommended books and DVDs.

You can download the guide from: NLP Training Guide

NLP Technique | Mind Juggling

We've added a new technique called Mind Juggling. If you want to access a full range of NLP techniques see NLP Techniques.

Mind juggling is for reducing anxiety and / or for balancing the left and right brain hemispheres.

NLP Training | 10 Hours FREE NLP Training on Video

We've compiled 10 hours of NLP video training from the following links:

NLP Training Video

NLP Coaching Video

NLP Hypnosis Video

NLP Success Planning Video

NLP Training YouTube Channel

Pamela Meyer: How to Spot a Liar

Marketing Interview with Stephanie Philp

Marketing | Stephanie Philp


NLP Trainer and Business Coach, Michael Beale talks to NLP Trainer Stephanie Philp about how to market a business.



Stephanie Philp is a certifying trainer of Neuro Linguistic Programming (NLP) at an internationally recognised level and based in Auckland, New Zealand. I've been fortunate enough to train with some of the world's top NLP Trainers, most notably Dr Richard Bandler, co founder of NLP. I'm certified as a coach through the International Institute of Humanistic NLP and Hypnosis and also qualified in Ericksonian Hypnosis.

http://nlp-expert.co.uk/marketing/st...-marketing.mp3



(Please allow up to 2 minutes for the MP3 file to download if you want to listen to the discussion)

NLP Outcomes | Michael Beale

Outcomes or End Goals

NLP Trainer Stephanie Philp interviews NLP Trainer Michael Beale on the topic of Outcomes.




(Please allow up to two minutes for the file to download if you want to listen to the interview.)

http://nlp-expert.co.uk/outcomes/ste...l-outcomes.mp3

Resilience with Stephanie Philp

Resilince - Stephanie Philp

NLP Trainer Stephanie Philp talks to NLP Trainer Michael Beale about relience.



Stephanie Philp is a certifying trainer of Neuro Linguistic Programming (NLP) at an internationally recognised level and based in Auckland, New Zealand. I've been fortunate enough to train with some of the world's top NLP Trainers, most notably Dr Richard Bandler, co founder of NLP. I'm certified as a coach through the International Institute of Humanistic NLP and Hypnosis and also qualified in Ericksonian Hypnosis.

(Please allow up to 2 minutes for the MP3 file to download if you want to listen to the discussion)

http://nlp-expert.co.uk/resilience/S...resilience.mp3

Success Essentials

Success Essentials

Want to be more successful in any endeavor?

We've added 7 short posts on planning your success, which we will shortly turn into an eBook. If you're a member please feel free to add your comments.

Success Essentials

You can also access over 2 hours of free NLP training videos from:

NLP Planning Success Videos

Success Essentials | Conclusion

8.0 Conclusion

Through this Essential Guide we have presented a simple structured approach to goal achievement that provides a way of creating effective goals, useful questions in assessing your current situation, and tools for turning plans into action and evaluating progress made.

Apply your situation to this structure in a way that is useful to you and you will be surprised at the results you achieve. Remember it’s your journey.

Enjoy it!

Success Essentials | Following Up, Feedback and Feed Forward

7.0 Evaluation : Following Up, Feed Back and Feed Forward

Reaching each milestone is an opportunity to precisely measure progress and evaluate any change in your position, environment and resources.

7.1 Following up is as simple as making sure that action has been taken. If it hasn’t, what has been learnt?

7.2 Feedback is when someone gives their view of your situation after an intervention. Random feedback can be helpful or unhelpful. This is most effective when precise information is elicited from valuable contacts.

7.3 Feedforward is a specific type of feedback in which you ask people to suggest what they recommend you do in the future to achieve some specific result.

Success Essentials | Milestones and First Steps

6.0 Action : Milestones and First Steps

With a full knowledge of our end goal and our current situation we are in a position to work backwards and break down the journey into a small number of manageable milestones.

The emphasis on planning should be directed towards the current milestone, as those milestones further into the future are in circumstances that are likely to change.

6.1 What are the very first small steps towards achieve the goal?

The easiest way of turning a plan into action is to ensure that the first step is small, achievable and mentally well-rehearsed. Achieving the first step to time and budget builds momentum to achieving the next steps.

Depending on the complexity of the plan, it may be best to further break the first milestone down into a number of simple, achievable steps.

6.2 Is achieving your goals under your control?

In the real world there are certainly hurdles that can be overcome, but it must be remembered that there obstacles in life that do not yield to your efforts that should be navigated around swiftly and efficiently. Remember a first step must be something under your control. Making a telephone call is under your control, the response isn’t.

Success Essentials | The Present and Your Current Resources

5.0 The Present : Your Current Resources and Activities

This chapter will suggest some key areas that are worth reviewing before taking actions towards your goal. An awareness of your existing resources and habits must form the foundation of any strategy. We will discuss some approaches and techniques to get benefits from all of the categories below in Chapter 6.

In particular:

5.1 People

Be aware of the individuals who you currently interact with or are influenced by. This may include people you know well, those you know casually, those you’ve only heard of together with historical and fictional figures. Highlight those that could help you in your journey.

Gatekeepers
Networkers
Role Models
Coaches
Educators
Informants
Supporters
Feedback providers
Technicians
People To Avoid

5.2 Skills

To have arrived at where you are now, you have surely developed a set of skills. This could have come though formal employment or education, but also through relationships, and hobbies.

Creating
Planning
Influence
Language
Cultural understanding
Learning
Reading
Writing
Communication
Creative thinking
Motivation
Inter-personal
Teamwork
Leadership
Selling
System skills


5.3 Mental and Emotional Resources

Challenges and problems occur during any worthwhile plan, often at the most inconvenient times. Complete an inventory of all the times in the past in which you’ve successfully navigated through difficult situations. What enabled you to get through them?

5.4 Time

The reality is that we have a limited amount of time available to do what we need to do in any day. It is important that we decide which are the most significant tasks, and allocate time for them.

The classic hurdle is that you or your people are too busy to take on something new. In that case a key question is: What do you need to stop doing?

A proven way to prioritize is to write out our list of options and spend a few seconds on each one considering:

1) The logical implications of doing or not doing it
2) Our feelings or intuition about doing it

And then decide what the most efficient use of our time would be.

Coaching Essentials | Case Studies

A selection of examples of how coaching has helped companies and organisations

Coaching Case Studies


IT Reseller Business Strategy | Jo Geraghty

Situation

Jo’s client was the CEO of a £300m UK IT reseller. The company had grown from employing 300 to 1000 people in the last three years by aggressive acquisition and growth. The CEO client felt that their were opportunities to increase revenue and profitability though:

•Increasing their market share with top customers
•Increase the sales of added value services
•Cutting out duplication

See more: IT Reseller Coaching Case Study


Motivation and Revenue Increase | Jon Baker

Situation

Jon's client provides services to the owners of small and medium businesses across the Northern Home Counties.

Company sales had dropped and were running at about £40,000pa, morale had declined and the owner was unsure of what to do next. She had started to lose interest in the future of the company and was doing the parts of the job she didn’t enjoy, which was compounding the problem.

See more: Motivation and Revenue Case Study


Talent Management EMEA | Michael Beale

Situation

Michael's client was part of the talent management part of the HR function of the EMEA division of a £550M annual revenue international software company.

They had implemented a number of coaching initiatives over the years but had never had the success and recognition that they wanted.

The client wanted to implement a cost effective coaching programme so that she could demonstrate and prove the benefits of a coaching programme to themselves before they developed further programmes for their internal clients.

See more: Talent Management Case Study

Increasing Sales in National Heritage | Peter Barnett

Situation

Peter's client is the owner of a speciality flooring company with a turnover of circa £250,000 pa. They have carved out a niche by taking photographs of existing historic floors and producing copy printed floor matts to protect the existing floor.

Their clients customers have the sensation and pleasure of walking on original flooring, while they are infact walking on a photographed copy. The existing floor is protected for future generations.

The client has created a unique and cost effective service but needed to improve their marketing and sales of this service.

See more: Increasing Sales Case Study


Changing Conflict into Collaboration | Julian Shreeve

Situation

An Organisational Development manager of an UK based global broadcasting organisation sought coaching support for a senior manager who needed help in managing a technical team.

The senior manager had been recently recruited to improve a range of internal technical services.

The culture of the organisation was more aggressive and confrontational than she had been used to.

Her direct-reports were directly challenging some of her decisions and had complained that she wasn’t creative enough, was defensive when they made positive suggestions as to how the department could be run, and interfered with their ways of working.

Her boss was getting dragged into some of the issues and was frustrated that she didn’t appear to be leading and managing her team effectively.

See more: Changing Conflict into Collaboration Case Study


New Business Development | David Regler

Situation

CEO of startup new media company with offices in US & India. Needed to secure C-level meetings with strategic marquee accounts in the US.

He had identified the companies but did not know how to reach the senior executives.

See more: New Business Development Case Study


Growing Fear of Presenting | Michael Beale

Situation

The principal of a successful £0.5M turnover consultancy and coaching business had a number of senior lawyer clients. She had to present to groups of senior law partners on an ongoing basis and while her presentations led to successful business she was beginnining to feel itimidated and anxious several days before the presentations.

She enjoyed working wih senior lawyers and wanted to further devolop the business, however this fear of presenting was beginning to interfere with both her career and her general state of mind.

See more: Fear of Presenting Case Study


CEO Financial Services | Jo Geraghty

Situation

The client was CEO of a start up Financial Services company. The company had rapidly achieved a turnover of £120M pa, however in the previous 12 months there had been a staff turnover of 32%, and revenues were being impacted by lack of continuity of client coverage and lack of investor faith in a new company that couldn’t retain their staff.

In addition the CEO had been making a significant investment with head-hunters, which didn't appear to show any signs of giving a return.

See more: CEO Financial Services Case Study


Team Working | Michael Beale


Situation

A small but successful systems integrator (turnover circa £5m) had recently employed a youngish general manager, 26 to run the day to day business for the managing director / owner. His direct reports were significantly older,35-55 and considered themselves to be more experienced.

After nine months sales and revenues were slightly below budget,-5% and not showing any real indication of rising and his team weren’t responding to the challenge with enthusiasm. While there were grumblings nobody had left.

The general manager was frustrated and concerned that the managing director was beginning to question whether he was the right person for the role.

See more: Team Working Case Study

Coaching Essentials | Pragmatic Tips

6.0 Pragmatic tips for those being coached or wanting to become a coach

6.1 Being Coached

Coaches may challenge your thinking if appropriate.

If you’re not comfortable in any way with either the competence or confidentiality of your coach, consider:

1) How would you like to be coached? It might be worth coaching your coach?

2) Is there something you’re uncomfortable discussing. Sometimes the moment you’re about to give up is the moment when you’re about to learn something important.

If you’re still not comfortable ask for your coach to be replaced.


6.2 Wanting to become a coach

Coaching can be a very rewarding career which is appealing to many experienced managers and young professionals alike. The key skills to becoming a successful coach are:

1) Attracting Clients

The first requirement in becoming a successful coach is to develop and maintain clients. As you learn from every client you coach, in many respects the better clients you have the better coach you become.

2) Being a role model

You cannot credibly coach clients if you haven’t used coaching approaches to improve your own performance and life. In some respects you’re a role model for the results of coaching.

3) Coaching Accreditation

There is a variety of coaching accreditation. Most have advantages and disadvantages so choose whichever you believe is best for both yourself and your clients.

4) Coaching Feedback

Establishing a simple feedback system with your client can be highly beneficial. Questions such as: 1) What has worked? 2) What should I stop doing? and 3) What can I do differently that will give you better results over the longer term?

More to follow

Coaching Process | Case Studies

A selection of examples of how coaching has helped companies and organisations

Coaching Case Studies


IT Reseller Business Strategy | Jo Geraghty

Situation

Jo’s client was the CEO of a £300m UK IT reseller. The company had grown from employing 300 to 1000 people in the last three years by aggressive acquisition and growth. The CEO client felt that their were opportunities to increase revenue and profitability though:

•Increasing their market share with top customers
•Increase the sales of added value services
•Cutting out duplication

See more: IT Reseller Coaching Case Study


Motivation and Revenue Increase | Jon Baker

Situation

Jon's client provides services to the owners of small and medium businesses across the Northern Home Counties.

Company sales had dropped and were running at about £40,000pa, morale had declined and the owner was unsure of what to do next. She had started to lose interest in the future of the company and was doing the parts of the job she didn’t enjoy, which was compounding the problem.

See more: Motivation and Revenue Case Study


Talent Management EMEA | Michael Beale

Situation

Michael's client was part of the talent management part of the HR function of the EMEA division of a £550M annual revenue international software company.

They had implemented a number of coaching initiatives over the years but had never had the success and recognition that they wanted.

The client wanted to implement a cost effective coaching programme so that she could demonstrate and prove the benefits of a coaching programme to themselves before they developed further programmes for their internal clients.

See more: Talent Management Case Study

Increasing Sales in National Heritage | Peter Barnett

Situation

Peter's client is the owner of a speciality flooring company with a turnover of circa £250,000 pa. They have carved out a niche by taking photographs of existing historic floors and producing copy printed floor matts to protect the existing floor.

Their clients customers have the sensation and pleasure of walking on original flooring, while they are infact walking on a photographed copy. The existing floor is protected for future generations.

The client has created a unique and cost effective service but needed to improve their marketing and sales of this service.

See more: Increasing Sales Case Study


Changing Conflict into Collaboration | Julian Shreeve

Situation

An Organisational Development manager of an UK based global broadcasting organisation sought coaching support for a senior manager who needed help in managing a technical team.

The senior manager had been recently recruited to improve a range of internal technical services.

The culture of the organisation was more aggressive and confrontational than she had been used to.

Her direct-reports were directly challenging some of her decisions and had complained that she wasn’t creative enough, was defensive when they made positive suggestions as to how the department could be run, and interfered with their ways of working.

Her boss was getting dragged into some of the issues and was frustrated that she didn’t appear to be leading and managing her team effectively.

See more: Changing Conflict into Collaboration Case Study


New Business Development | David Regler

Situation

CEO of startup new media company with offices in US & India. Needed to secure C-level meetings with strategic marquee accounts in the US.

He had identified the companies but did not know how to reach the senior executives.

See more: New Business Development Case Study


Growing Fear of Presenting | Michael Beale

Situation

The principal of a successful £0.5M turnover consultancy and coaching business had a number of senior lawyer clients. She had to present to groups of senior law partners on an ongoing basis and while her presentations led to successful business she was beginnining to feel itimidated and anxious several days before the presentations.

She enjoyed working wih senior lawyers and wanted to further devolop the business, however this fear of presenting was beginning to interfere with both her career and her general state of mind.

See more: Fear of Presenting Case Study

Coaching Essentials | Coaching Process

5.0 Steps in the coaching process

A good coach will use a mixture of the following elements in their process.

1) Frame: Setting the ground-rules and context for coaching.

2) End goals: What the client wants to achieve.

3) Current State: Honest appraisal of the client’s current position, EG. What do their stakeholders think they could improve?

4) Measurement: What feedback criteria are you going to use?

5) Milestones: Preparing a route map, breaking it down into smaller chunks.

6) Agreeing key priorities: The short term actions that make the greatest difference.

7) Techniques and tasks: Agreeing any approaches to help the client move towards their end goals

8) End frame: Ending the session to benefit the client not the coach!


More to follow

Coaching Essentials | Internal and External Coaches

4.0 Internal and external coaches

In-company coaches can be very effective towards improving performance.

Formal internal behavioural coaching may run into difficulties for two reasons:

I) Concerns over confidentiality

2) Good internal coaches will earn a lot more externally and are likely to leave.

Good managers will always build an internal network of ‘unofficial’ coaches to give feedback and ideas.

However they are unlikely to provide the expertise of a good external coach.

More to follow.

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